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Urgent Hiring: Operations Supervisor / Team Lead – Apply Now!

Managerial / Supervisory

Conduent

With business certificates| Established in 2005 | 5001-10,000 employees
G/F, Skyrise Alpha, Cebu Business Park, Cebu City, Cebu
Posted on : September 29, 2019
Job ID : 334993

Details

Conduent Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Conduent provides the essential back-office support that clears the way for clients to focus on what they do best: their real business.
 
Headquartered in Norwalk, Conn., Conduent provides leading-edge document technology, services, software and genuine Conduent supplies for graphic communication and office printing environments of any size. Conduent also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.
 
JOIN ASAP & ENJOY OUR AMAZING COMPENSATION PACKAGE!
 
Perks You Can Get Joining Conduent:
  • Life Insurance upon joining and performance based incentive
  • 5 Days paid Emergency Leave
  • 12 Days paid Vacation Leave
  • 12 Days paid Sick Leave
  • HMO
  • Work-Life Balance
URGENT HIRING: OPERATIONS SUPERVISOR/ TEAM LEAD – APPLY NOW!
 
QUALIFICATIONS:
  • Graduate of a bachelor’s degree in ANY field.
  • Graduate of a bachelor’s degree in ANY Medical Courses/Background is a plus
  • At least 1 to 2 years of solid experience as a Supervisor in a BPO Setting
  • Can manage a team of 15 agents or more
  • Good Written and Oral English communications skills
  • Results-oriented and patient at work
  • Willing to work extended shifts, holidays and weekends
  • Excellent Interpersonal Skills
  • A Team-player
RESPONSIBILITIES:
  • Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems
  • Establishes and implements performance and service standards
  • Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations
  • Ensures productivity meets or exceeds service and quality standards
  • Develops departmental budget and controls cost
  • All other duties as assigned


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