Managerial / Supervisory
9th floor Chinabank Corporate Center, Cebu Business Park, Cebu City, Cebu
- Acts as the primary liaison between Management and the Collections floor
- Demonstrates a strong sense of the larger focus of the Company and maintains an understanding of the other departments
- Coordinates and helps facilitate communication within and between departments
- Participates in new hire interviews as well as disciplinary meetings
- Assists with the creation and updating of all collections materials including policies and procedures, new hire training, weekly trend reports, scheduling, etc.
- Maintain Regulatory Compliance at all times
- Monitors, supports, and coaches team members on a day to day basis.
- Meets or exceeds the goals set by the Collections Manager for Collection’s targets and services to clients
Job Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires “people” skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.
- Must be able to sit for prolonged periods of time
- Fast-paced environment
- Requires working at a desk to use a phone and computer
- Normal sight and hearing ability
EDUCATION AND QUALIFICATIONS:
- High School Diploma or equivalent is required; college level course with an emphasis on business studies or a professional certificate is preferred
- Excellent communication skills
- Prior exposure to difficult collection activities and previous supervisory experience preferred
- Strong analytical skills
- Ability to work independently and as a team member
- Above average computer knowledge with strong typing skills
- A minimum of 2 years industry experience (Call Center, Collections, and/or Sub-Prime Auto) is preferred, a minimum of 1 year Collections experience required.
- Decision Making
- Organizational skills
- Interpersonal skills and Relationship Building
- Stress Tolerance
- Detailed Oriented
Language Skills: English